Policies
Quote Terms
These terms apply to every Dutton Brown quote. A quote covers the items, finishes, colors and quantities listed on it. Our Terms of Service also apply. Orders with an order total of $10,000 or more also follow our Large Order Terms; where they differ, those terms apply.
Last updated: November 8, 2026
Price
- A quote is valid for 60 days from its date. After that, we update it to current pricing.
- If our prices go up within those 60 days, your quote holds.
- Every finish and color combination is the same price. A custom color is $500 per color per order.
- Pendants and chandeliers are quoted at the hanging height shown, without extra extension rods. Extra rods add to the price.
- Bulbs are not included, except on fixtures that take a PAR16 bulb.
- Trade pricing applies to the account named on the quote.
- A quote is not an order. It becomes an order when you pay it.
Payment
- Orders are paid in full before production starts, unless you have payment terms with us.
- We accept credit card, check, ACH and wire transfer. The checkout link also takes Apple Pay, Google Pay, Meta Pay, PayPal and Amazon Pay.
- A credit card payment of $10,000 or more carries a 3% fee, including through the checkout link. Debit and prepaid cards never carry it. Check, ACH and wire have no fee. Details: Large Order Terms.
- Payment terms exist only by written agreement with us. On an order of $10,000 or more, accounts with payment terms pay a 50% deposit before production starts.
Lead time
- Every fixture is made to order in Roseville, Minnesota.
- The lead time on your quote starts on the date of purchase. Large orders are quoted case by case.
- If we can't ship by the lead time we gave you, we'll tell you the new date, and you can cancel for a full refund of everything you paid, including fees.
- Expedite ships it within one week of purchase, for $150 or 30% of the order's retail value, whichever is greater. Expedite fees are non-refundable, except when you cancel because we're running late.
- We can hold a finished order for a later ship date. Orders of $10,000 or more held more than 2 months may carry storage; see Large Order Terms.
Shipping
- We ship by FedEx, and USPS for small items, to the US and Canada. A physical address is required; no PO boxes.
- Shipping on a quote is an estimate. The final cost is set at purchase.
- Large orders ship by LTL freight, and the carrier calls to schedule delivery. Tell us if you need a liftgate, an appointment or a site contact.
- Local pickup in Roseville is available on request.
- Package protection is offered at checkout. It covers lost, stolen or damaged packages and includes free return labels. Without it, carrier claims are yours to file.
Sales tax
- We collect sales tax on orders that ship to the states where we're registered. Sales tax for trade accounts lists those states and the form each one takes.
- To buy tax exempt, send a completed, signed, current resale certificate for the ship-to state before purchase.
Changes and cancellations
- Changes and cancellations are free within 48 hours of purchase.
- After 48 hours, if assembly has started, a 10% fee on the changed or cancelled items may apply. It never applies when you cancel because we're running late.
- A cancellation before production is refunded in full to the original payment method.
- Orders of $10,000 or more follow our Large Order Terms instead: free changes and cancellation within 48 hours of when we process the order, then no cancellation.
Returns
- Light fixtures can be returned within 45 days of delivery and hardware within 30 days: uninstalled, unused and in original packaging.
- Returns carry a 20% restocking fee. Return shipping is yours unless you added package protection.
- Final sale includes installed items, glass globes, bulbs, sale items, custom color items, bulk orders (5 or more of one light fixture style or 10 or more of one hardware style), and orders of $10,000 or more.
- Full rules: Return Policy.
Damage and warranty
- Report damaged, wrong or missing items within 30 days of delivery, with photos. Don't install a damaged item.
- Every light fixture and hardware product carries a 2-year limited warranty from delivery against defects in materials and workmanship. Damage caused by changes to a product, such as repainting, is not covered.
- Light fixtures are UL and cUL listed for dry locations.
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We are here to help
Still have a question?
Email [email protected] or call 612-789-0530, Monday–Friday, 9–5. Dutton Brown Design, LLC, 1995 Oakcrest Avenue, Roseville, MN 55113.
Related: Terms of Service · Large Order Terms · Return Policy · Shipping Policy · Sales tax for trade accounts
